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Dual Video Docking Stand for Ultrabooks FAQ

 

BELKIN USB 3.0 DUAL VIDEO DOCKING STAND FOR ULTRABOOKS FREQUENTLY ASKED QUESTIONS

 Q. Where can I find the most up to date driver for my Dual Video Docking Stand? 
 
 Q. What is the speed of the USB ports on the Dual Video Docking Stand? 
A: USB 2.0 = 480 Mbps
USB 3.0 = 4.8 Gbps
 
 Q. The USB 3.0 ports on my Dual Video Docking Stand are occupied; can I plug a USB 3.0 cable into one of the USB 2.0 ports? 
A: Yes, however, the device will operate at USB 2.0 speeds.
 
 Q. I am using a USB 3.0 device connected to a Belkin USB 3.0 Video Dock, but the connected device is not operating at USB 3.0 speeds, why? 
A: Ensure that you are plugged into one of the USB 3.0 ports, and not a USB 2.0 port.
 
 Q. Why is my smartphone or tablet not charging when connected to the Dual Video Docking Stand? 
A: Confirm you are connected to the 2.1A USB 3.0 charging port. If issues persist, try another cable, and then contact your IT administrator.
 
 Q. Why is my cursor missing after switching away from Extended Mode?? 
A: The OS still has the cursor placed on the secondary monitor, as if it were still connected. Based on the positioning of your secondary monitor, move your mouse toward the primary screen (away from where the secondary monitor was located), to regain access to your cursor. If the issue persists, reconnect the secondary monitor, then place your cursor on the primary monitor before disconnecting the secondary monitor.
 
 Q. The Dual Video Docking Stand is not working properly, or is unresponsive. What can I do? 
A: If the Docking Stand is not working properly or at all, check the status in the Device Manager in the Windows ® OS. If there is a yellow question mark or exclamation point, then the drivers are not properly installed. If your computer is showing one of these icons, then delete the item in the Device Manager, unplug the device, and restart your computer. Then repeat the installation process.
 
 Q. I have three external monitors (not counting my tablet display) connected to the Dual Video Docking Stand. Why am I only seeing two external displays in Windows® System Configuration? 
A: The Belkin USB 3.0 Dual Video Docking Stand only supports two external monitors.
 
 Q. I have an additional USB 3.0 hub connected to one of the USB 3.0 ports on my Dual Video Docking Stand, but the OS is not recognizing the hub. Why? 
A: The Dual Video Docking Stand was not designed for the use of additional hubs tethered to it. However, try plugging external power into the hub you connected, and see if the additional hub is recognized.
 
 Q. I am receiving garbled or delayed video on my secondary monitor, what can I do? 
A: Move the video to your primary monitor, and see if the issue persists. If it persists, check your Internet connection. If the issue only occurs on your secondary monitor, try another video type (e.g., if it’s a VGA monitor, try a DisplayPort or DVI-D monitor). If the issue persists, contact your IT administrator.
 
 Q. I want to connect the dock to my TV, but it only supports HDMI. Can I use an HDMI-to-DisplayPort adapter? 
A: Yes. Contact your IT administrator or visit Belkin Business online for a list of solutions for all of your connectivity needs.
 
 Q. I want to connect the dock to a Thunderbolt™ or Mini-DisplayPort-enabled device, but the dock has no Thunderbolt or Mini-DisplayPort. Can I use an adapter? 
A: Yes. Contact your IT administrator or visit Belkin Business online for a list of solutions for all of your connectivity needs.
 
 Q. There is a lock slot on the back of the Dual Video Docking Stand. Does Belkin have a lock to go with my docking station? 
A: Yes. Part # F8E550-CMK.
 
 Q. I connected the dock to my network, but I’m only receiving 10 MB or 100 MB speeds. Why? 
A: While the dock supports Gigabit speeds, please make sure that your network also supports Gigabit speeds. If it does, then check the cable to ensure it is Cat6 or better copper cabling.
 
 Q. I have the dock connected to my network, but the connection keeps dropping in and out. Why? 
A: Try another copper patch cable. If the issue persists, try a shielded copper patch cable. Electromagnetic interference (EMI) by other devices in your area—such as wireless devices, large machinery, and microwaves—can cause signal degradation.
 
 Q. When I use the Windows® shortcut to manage my displays, I am only able to configure the second monitor, not the third. Why? 
A: This feature within the Windows® OS is designed to allow you to control only the primary and secondary monitors. It is not a limitation of the USB 3.0 Dual Video Docking Stand. To control all three monitors, refer to the Multi-Monitor Mode section of the User Manual.
 
 Q. When I unplug the USB 3.0 upstream cable from my tablet, all the widows and open applications revert back to my tablet. When I reconnect, these windows and open applications do not automatically go back to the screens they were on before I unplugged the cable. Why? 
A: This is a limitation of the operating system, not the dock. The windows and open applications revert back to your primary device when you disconnect from the dock as a convenience to the user. When you reconnect, Windows® has no way of knowing what monitors those Windows were on previously. As such, you will have to move these windows and applications to your desired location each time you disconnect and then reconnect to the docking station.
 
 Q. With my primary monitor set as my tablet display, the resolution on the second screen is very small when I select the option to duplicate monitors 1 and 2. Why? 
A: When you duplicate your primary tablet display, to an external display the external display will receive the same resolution settings, making the resolution much smaller than what the monitor can support. A notification within the Screen Resolution window will inform you of this as a potential issue. To avoid this, you should only duplicate images across the external monitors (e.g., duplicate monitors 2 and 3).
 
 Q. Why is my taskbar showing up on all three displays within Windows® 8? 
A: This is by design. This OS feature allows you to launch applications or open new windows independently from each display, rather than having to move your cursor back to the primary display.
 
 Q. In Windows® 8, when I press the Windows® key on my keyboard, the Tile Menu opens up on only my primary display, why? 
A: In Windows® 8, when you launch the Tile screen, it displays only on your primary monitor, which allows you to continue to view or access applications independently on the other displays.